Is act ke tahat, upbhoktaon ko kuchh adhikaron ke adhikar hai, jaise ki unhe safalta se khareedari karne ka adhikaar hai, upbhokta ke aavashyakta ke anusar maal aur sevaon ki suraksha pradan karne ka adhikaar hai, unhe jhoothi v shoddy sevaon se bachav karne ka adhikaar hai, aur unhe shikayat darj karne ka adhikaar hai. Saath hi, is act ke tahat, upbhoktaon ko koi bhi adhikar nahi hai, aur unhe shikayat darj karne ke liye koi fees nahi deni padti hai.
Consumer Protection Act, 1986
Is prakar, Consumer Protection Act, 1986 ek mahatvapoorn kaanoon hai, jiske tahat bharatiya upbhoktaon ko unke adhikaar aur suraksha pradan ki jati hai. Iske tahat, upbhoktaon ko koi bhi khareedari ke prakriya mein koi samasya ho toh wo is act ke tahat, shikayat darj kar sakte hain aur apne adhikaaron ki suraksha pradan kar sakte hain.